Privacy Policy

Effective Date: September 14, 2026

Super Saving Heating & Cooling (“Super Saving Heating & Cooling,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request an estimate, schedule service, or otherwise interact with us.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide

• Name
• Home or service address
• Mailing address
• Email address
• Telephone or mobile phone number
• Information you provide when requesting an estimate or scheduling service
• Details about your heating, cooling, HVAC, or other home-service needs
• Communications you send to us
• Information provided through customer-service interactions
• Billing or payment information when you purchase services

Please do not submit sensitive personal information through website forms unless we specifically request it.

Information Collected Automatically

When you visit our website, we may automatically collect information such as:

• IP address
• Browser and device type
• Operating system
• Pages viewed and links clicked
• Approximate geographic information
• Date and time of website visits
• Referring website or advertising source
• Information collected through cookies and similar technologies

2. How We Use Personal Information

We may use personal information to:

• Respond to questions and service requests
• Provide estimates and quotes
• Schedule and perform HVAC or home services
• Contact you regarding appointments and service
• Process payments and transactions
• Provide customer support
• Communicate about services, promotions, or offers
• Improve our website, services, and customer experience
• Understand website traffic and usage
• Detect, prevent, and address fraud, security incidents, or misuse
• Comply with legal and regulatory obligations
• Enforce our agreements and protect our rights

3. Cookies and Analytics

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, understand how visitors use the website, measure advertising performance, and improve our services.

Third-party providers may collect information about your online activities over time and across different websites or services, depending on the technologies we use.

You can generally adjust your browser settings to refuse or delete cookies. Some website functions may not work properly if cookies are disabled.

4. How We Share Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, including:

• Website hosting and technology providers
• Customer relationship management and scheduling providers
• Payment processors
• Communications and email providers
• Telephone and call-tracking providers
• Analytics providers
• Advertising and marketing providers
• Contractors or service providers involved in providing requested services
• Professional advisors, such as attorneys, accountants, or insurers
• Government authorities or other parties when required by law

We do not sell your personal information for money in the ordinary course of providing our services.

Where required by applicable law, we provide consumers with the ability to opt out of certain forms of data sharing, targeted advertising, or other processing.

5. Text Messages and Telephone Communications

If you provide a telephone or mobile phone number, we may use it to contact you regarding service requests, estimates, appointments, scheduling, customer-service matters, and other communications related to services you have requested.

Where required, we will obtain appropriate consent before sending marketing text messages.

Message and data rates may apply. You may opt out of marketing text messages by following the instructions provided in the message, such as replying STOP. Opting out of marketing messages does not necessarily prevent us from sending non-marketing communications that are necessary to provide requested services.

6. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information.

For Maryland residents covered by applicable Maryland privacy law, these rights may include the right to:

• Confirm whether we process your personal information
• Access personal information we maintain about you
• Correct inaccurate personal information
• Request deletion of personal information, subject to applicable exceptions
• Obtain a copy of certain personal information in a portable format
• Obtain information about certain disclosures of personal information
• Opt out of certain targeted advertising
• Opt out of the sale of personal information
• Opt out of certain profiling or automated decision-making activities

To submit a privacy request, contact us using the information in the Contact Us section below.

We may need to verify your identity before completing certain requests. We will not discriminate against you for exercising privacy rights provided by applicable law.

7. Sensitive Personal Information

We do not intentionally request sensitive personal information through our website unless it is reasonably necessary to provide a requested service or comply with applicable law.

If we collect sensitive personal information, we will handle it in accordance with applicable privacy and data-security requirements.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and fulfill other legitimate business purposes.

The length of time we retain information depends on the nature of the information and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of third parties before providing them with personal information.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the Effective Date at the top of this Privacy Policy. Your continued use of our website after an updated Privacy Policy is posted means that you acknowledge the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

Super Saving Heating & Cooling

Email: [email protected]

Phone: (240) 792-7680

Mailing Address: 100 Lakeforest Blvd #650, Gaithersburg, MD 20877

We will respond to privacy requests in accordance with applicable law.